Last Updated: October 2, 2025

 

At Igbospeak, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.igbospeak.com), use our Igbo language tutoring services, or interact with us. By accessing or using our platform, you agree to the terms of this policy.

 

If you do not agree with our practices, please do not use our services. We may update this policy periodically, and we will notify you of significant changes by posting the updated version on our website or emailing you (if we have your contact details). Your continued use of Igbospeak after changes constitutes acceptance of the updated policy.

 

1. Information We Collect

 

We collect information to provide and improve our Igbo language tutoring services, including online lessons, interactive exercises, and community features. The types of information we may collect include:

 

• Personal Information: Data that identifies you, such as:
  • Name, email address, phone number, and date of birth (provided during registration or when booking tutoring sessions).
  • Payment details (e.g., credit card information) if you purchase tutoring packages or premium content, processed securely via third-party providers like Stripe or PayPal.
  • Profile information, such as your learning goals, preferred session times, or feedback on Igbo lessons.

 

• Usage and Technical Information: Automatically collected data to enhance your experience, including:
  • IP address, browser type, device information, and operating system.
  • Pages visited, time spent on the site, and interactions with content (e.g., completing Igbo vocabulary quizzes or joining live sessions).
  • Approximate location data (based on IP) if you enable location-based features.

 

• Communication Data: Information from emails, chat messages, or support tickets you send us, including any attachments or details about your Igbo learning progress.

We do not collect sensitive information (e.g., racial or ethnic origins, political opinions) unless you voluntarily provide it in a non-essential context, such as sharing cultural insights during a lesson.

 

2. How We Collect Information

 

We gather data in the following ways:

 

• Directly from You: When you create an account, sign up for newsletters, book a tutoring session, or fill out forms on www.igbospeak.com.
• Automatically: Through cookies, web beacons, and similar technologies (see Section 8 for details). For example, we track how you navigate our lessons to personalize recommendations.
• From Third Parties: If you log in via social media (e.g., Google or Facebook), we may receive basic profile information. We also receive data from payment processors or analytics tools like Google Analytics.

 

3. How We Use Your Information

We use your information for legitimate purposes to support your Igbo learning journey, including:

 

• Providing and Personalizing Services: To set up your account, deliver Igbo lessons, track your progress, and match you with qualified tutors.
• Communicating with You: Sending confirmations, updates on your learning progress, or promotional offers about new Igbo courses (you can opt out at any time).
• Improving Our Platform: Analyzing usage patterns to enhance content, fix bugs, or develop features like advanced Igbo pronunciation tools.
• Marketing: With your consent, sending emails about new courses, cultural events, or Igbo learning tips. We do not sell your data to third parties for marketing.
• Legal and Security Purposes: To comply with laws, prevent fraud, or enforce our Terms of Service.

 

We process your data based on your consent, contractual needs (e.g., fulfilling a tutoring session), or our legitimate interests (e.g., ensuring site security).

 

4. Sharing Your Information

 

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

 

• With Service Providers: Trusted third parties who help us operate www.igbospeak.com, such as hosting providers (e.g., AWS), email services (e.g., Mailchimp), or video conferencing tools (e.g., Zoom for live Igbo lessons). These parties are contractually obligated to protect your data and use it only for our specified purposes.
• With Tutors or Partners: Basic details (e.g., your name and session preferences) may be shared with certified Igbo tutors to facilitate lessons. Tutors are bound by confidentiality agreements.
• For Legal Reasons: If required by law, subpoena, or government request (e.g., under Nigeria’s NDPR); to protect our rights, safety, or property; or in the event of a business transfer (e.g., merger or acquisition).
• Aggregated or Anonymized Data: We may share non-personal, summarized data (e.g., “X% of users improved in Igbo grammar”) for research or marketing without identifying individuals.

If you participate in community features (e.g., forums or discussion boards), your posts may be visible to other users—review privacy settings before sharing.

 

5. Data Security

 

We implement reasonable measures to protect your information from unauthorized access, loss, or misuse, including encryption for sensitive data (e.g., passwords and payment details) and secure servers. However, no online transmission is completely secure, so we cannot guarantee absolute protection. You are responsible for keeping your login credentials safe and reporting any suspicious activity to support@igbospeak.com.

 

In the event of a data breach, we will notify affected users and authorities as required by law, such as under Nigeria’s Data Protection Regulation (NDPR).

 

6. Your Rights and Choices

 

You have control over your data. Depending on your location, you may have rights under laws like GDPR (EU), CCPA (California), or NDPR (Nigeria):

 

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Ask us to delete your information (subject to legal retention requirements, e.g., for billing records).
• Opt-Out: Unsubscribe from emails via the link in any message or manage cookie preferences through your browser.
• Data Portability: Request your data in a structured, commonly used format.
• Withdraw Consent: Revoke permission for processing at any time, though this may limit some services.

 

To exercise these rights, contact us at support@igbospeak.com. We will respond within 30 days (or as required by law) without charge, unless the request is excessive.

 

7. Children’s Privacy

 

Igbospeak is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn we have such data, we will delete it promptly. Parents or guardians can contact us at support@igbospeak.com to review or remove their child’s information. For users aged 13–17, we encourage parental involvement in account setup.

 

8. Cookies and Tracking Technologies

 

We use cookies and similar tools to improve your experience, remember preferences, and analyze traffic. Types include:

 

• Essential Cookies: Necessary for site functionality (e.g., logging in or accessing lessons).
• Analytics Cookies: Help us understand usage (e.g., via Google Analytics) to improve Igbo learning content.
• Marketing Cookies: Personalize ads or content (with your consent).

 

You can manage cookies through your browser settings (e.g., disable them in Chrome). Blocking cookies may affect site features. For more details, see our [Cookie Policy, if applicable, or link to it].

We do not respond to “Do Not Track” signals but respect opt-out requests sent to support@igbospeak.com.

 

9. International Data Transfers

 

If you are outside Nigeria, your data may be transferred to and processed in other countries where our servers or partners are located (e.g., the US). We ensure adequate protections, such as standard contractual clauses, for these transfers in compliance with NDPR and other applicable laws.

 

10. Retention of Data

 

We retain your information only as long as needed for the purposes outlined here or as required by law (e.g., 7 years for financial records under Nigerian regulations). Inactive accounts may be deleted after 2 years of inactivity. After retention periods, we securely delete or anonymize your data.

 

11. Third-Party Links and Services

 

Our website may link to external sites (e.g., YouTube for Igbo pronunciation videos). We are not responsible for their privacy practices—please review their policies before providing data.

 

12. Contact Us

 

For questions about this Privacy Policy, to exercise your rights, or to report a concern, please contact:

 

Igbospeak
Email: support@igbospeak.com
Website: www.igbospeak.com

 

We aim to respond promptly and fairly. For complaints, you may also contact data protection authorities, such as the National Information Technology Development Agency (NITDA) in Nigeria.

 

Thank you for choosing Igbospeak for your Igbo language learning journey. We value your privacy and are here to support you.