Last Updated: May 4, 2026

 

 

This Privacy Policy (“Policy”) explains in detail how IgboSpeak (“we,” “our,” “us,” or “the Platform”) collects, uses, processes, stores, protects, and discloses your personal information when you access our website and subscription-based digital learning services.

 

We are committed to maintaining the privacy, confidentiality, and security of your personal data. This Policy is designed to provide full transparency regarding our data practices and to ensure compliance with applicable data protection and consumer protection regulations.

 

By accessing our website, creating an account, or purchasing any subscription, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

 

1. Scope Of This Policy

 

This Policy applies to:

 

• All visitors to our website
• Registered users and subscribers
  Individuals who contact or interact with us
• Transactions processed through our platform

 

This Policy applies regardless of the device used (desktop, mobile, tablet) or the method of access.

 

2. Information We Collect

 

We collect information to provide, maintain, and improve our services, as well as to ensure secure and lawful operation of our platform.

 

2.1 PERSONAL INFORMATION PROVIDED BY YOU

 

When you interact with our platform, we may collect the following personal information:

 

• Full name
• Email address
• Phone number (optional)
• Account login credentials
• Billing details (excluding full card data)
• Communication messages and support inquiries

 

You agree to provide accurate, current, and complete information at all times.

 

2.2 PAYMENT AND TRANSACTION DATA

 

All payment transactions are processed through secure third-party payment processors, primarily PayPal.

 

We do not store full credit or debit card information on our servers.

 

However, we may receive and store limited transaction-related data, including:

 

• Transaction ID
• Payment status (successful, failed, refunded)
• Subscription type and billing cycle
• Payment timestamps
• Partial billing identifiers (as provided by PayPal)

 

This information is used strictly for billing management, reconciliation, fraud prevention, and customer support.

 

2.3 AUTOMATICALLY COLLECTED INFORMATION

 

We automatically collect certain technical and usage data when you access our platform, including:

 

• IP address
• Device type, model, and operating system
• Browser type and version
• Time zone and language settings
• Login timestamps and activity logs
• Pages visited and time spent on the platform
• Interaction with course content

 

This data helps us improve service performance, monitor usage, and ensure platform security.

 

2.4 COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to:

 

• Recognize returning users
• Store user preferences
• Improve site performance and usability
• Analyze traffic patterns
• Enhance security and fraud detection

 

Cookies may be session-based or persistent.

You can disable cookies via your browser settings; however, some features of the platform may not function properly as a result.

 

3. Use of Personal Information 

 

We use the information collected to provide, operate, and maintain our services. This includes creating and managing user accounts, granting access to subscription-based content, processing payments, and managing recurring billing where applicable.

 

We also use personal information to communicate with users regarding their accounts, respond to inquiries, provide customer support, and notify users of important updates related to services or policies.

 

In addition, we process data to analyze user behavior, improve platform performance, enhance course delivery, and develop new features. Personal information may also be used for fraud detection, prevention of unauthorized access, and compliance with legal and regulatory obligations

 

4. Legal Basis For Processing

 

We process personal data on the basis of contractual necessity, as the information is required to deliver the services you have requested. Processing may also be based on your consent, particularly where you voluntarily provide information or accept cookies.

 

In certain cases, we process data to comply with legal obligations or where it is necessary for our legitimate business interests, including maintaining platform security, preventing fraud, and improving our services.

 

5. Sharing And Disclosure Of Information

 

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist in operating our platform, such as hosting providers, analytics services, and communication tools. These parties are required to handle your data securely and only for specified purposes.

 

Payment-related data is shared with PayPal for the purpose of processing transactions, managing subscriptions, and preventing fraudulent activities. PayPal operates independently and processes your information in accordance with its own privacy policies.

 

We may also disclose personal information where required by law, regulation, or legal process, or where necessary to protect our rights, enforce our agreements, or prevent fraud and security threats.

 

6. Data Security

 

We implement reasonable measures to protect your information from unauthorized access, loss, or misuse, including encryption for sensitive data (e.g., passwords and payment details) and secure servers. However, no online transmission is completely secure, so we cannot guarantee absolute protection. You are responsible for keeping your login credentials safe and reporting any suspicious activity to support@igbospeak.com.

 

In the event of a data breach, we will notify affected users and authorities as required by law.

 

7. Cookies And Tracking Technologies

 

Our website uses cookies and similar tracking technologies to improve functionality, enhance user experience, and analyze website performance. These technologies allow us to recognize returning users, store preferences, and monitor how the platform is used.

 

You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain features on the website.

 

8. Data Security 

 

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include secure server environments, restricted data access, and monitoring systems designed to detect potential threats.

 

While we strive to protect your data, no system can be guaranteed to be completely secure, and we cannot ensure absolute protection against all possible risks.

 

9. Data Retention

 

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including providing services, maintaining accounts, complying with legal obligations, and resolving disputes.

 

When personal data is no longer required, we may delete or anonymize it in a secure manner.

 

10. User Rights 

 

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete your information, as well as the right to restrict or object to certain types of processing.

 

You may also withdraw consent where processing is based on consent. Requests related to your data can be made through the contact details provided below.

 

11. User Responsibilities 

 

You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your personal information remains accurate. You must not share your account details with others or allow unauthorized access to your account.

 

We are not responsible for any loss or damage arising from your failure to safeguard your account information.

 

12. Third-Party Links

 

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and users are encouraged to review their policies independently.

 

13. Children’s Privacy

 

Igbospeak is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If we learn we have such data, we will delete it promptly. Parents or guardians can contact us at support@igbospeak.com to review or remove their child’s information. For users aged 13–17, we encourage parental involvement in account setup.

 

14. International Data Transfers

 

Your personal information may be processed in countries outside your jurisdiction where our service providers or payment processors operate. By using our services, you consent to such transfers, provided that reasonable safeguards are in place.

 

15. Fraud Prevention And Monitoring

 

We may monitor user activity, account access, and transaction behavior to detect and prevent fraudulent or unauthorized actions. This may include reviewing login patterns, IP addresses, and payment activity to ensure the security and integrity of the platform.

 

16. Payment Processing And Paypal

 

All payments are securely processed through PayPal. By making a purchase, you agree that your payment information is handled directly by PayPal and not stored on our systems.

 

You also acknowledge that PayPal may store your payment details and facilitate recurring billing where authorized. IgboSpeak receives only the necessary transaction data required to manage subscriptions and provide services.

 

17. Changes To This Policy

 

We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon publication on our website. Continued use of the Platform after such changes constitutes acceptance of the updated Policy.

 

18. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

 

Email: support@igbospeak.com
Website: www.igbospeak.com

 

Thank you for choosing Igbospeak for your Igbo language learning journey. We value your privacy and are here to support you.